Suppliers of business services are continuously trying to distinguish themselves from the competition. This challenge is becoming increasingly important due to the economic crisis, because clients now expect the lowest possible price.

To escape from this negative price spiral, it is crucial for business service providers to offer tangible added value. Besides these challenges, such providers are also experiencing a great deal of pressure, such as the unrelenting pressure to achieve cost-efficiency.

They are endeavouring to achieve economies of scale, and have placed strategic repositioning and new business models high on the management agenda. But the most important question is: how will you make a difference in the coming years?